Privacy Policy

Introduction

Welcome to MatrixCloud ("we," "our," "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect information related to your use of our hosting services, website, and client portal.

By using our services, you agree to this Privacy Policy.

Information We Collect

We may collect the following information to provide and improve our hosting services:

• Account Information — name, email address, billing address, and payment details.
• Technical Data — IP address, browser type, device information, and access logs.
• Service Usage Data — resource consumption, bandwidth usage, and uptime statistics.
• Communication Data — support tickets, chat transcripts, and email communications.
• Payment Information — payment method details processed through secure third-party payment processors.

How We Use This Data

We use collected data to:

• Provide and maintain your hosting services
• Process payments and manage billing
• Offer technical support and customer service
• Monitor service performance and resolve issues
• Improve our services and develop new features
• Communicate with you about service updates and offers

Data Sharing

We do not sell, rent, or share your personal data with third parties for marketing purposes.

We may share your information only in the following circumstances:

• With trusted third-party service providers who assist in operating our services
• When required by law or to protect our rights
• With your explicit consent

Cookies

Our website uses cookies to enhance your experience and for analytics purposes.

You can control cookies through your browser settings, though this may affect some functionality of our website.

Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

All payment information is processed through secure, PCI-compliant payment processors.

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data (subject to legal obligations)
• Opt out of marketing communications
• Data portability