Frequently Asked Questions

MatrixCloud is a premium hosting provider offering a wide range of hosting solutions including shared hosting, VPS, dedicated servers, and cloud services. We focus on delivering high-performance, reliable hosting with exceptional customer support at competitive prices.

MatrixCloud offers a comprehensive range of hosting services including shared web hosting, VPS hosting, dedicated servers, cloud hosting, reseller hosting, and specialized solutions for gaming servers, applications, and enterprise needs.

We provide a 99.9% uptime guarantee for all our hosting services. Our infrastructure is built with redundancy in mind, including multiple power sources, network connections, and hardware failover systems to ensure maximum availability for your services.

Yes, all MatrixCloud services include enterprise-grade DDoS protection as standard. Our network is equipped with advanced mitigation systems capable of handling attacks up to 1Tbps, ensuring your services remain online even during large-scale attacks.

Currently, we accept only Nepali and Indian payment methods. For other payment options, please join our Discord and create a support ticket. Through Discord, we can process all other payments securely.

Yes, we offer refunds based on our Refund Policy. Please review the policy to know which services are eligible.

Our support team is available 24/7 through multiple channels including live chat, support tickets, email, and phone support. We also maintain an extensive knowledge base with tutorials and guides to help you manage your services effectively.

Yes, we offer fully managed services for VPS, dedicated servers, and cloud hosting solutions. Our team can handle server setup, security configurations, updates, monitoring, and optimization, allowing you to focus on your business or project.

MatrixCloud operates multiple data centers across North America, Europe, and Asia-Pacific regions. All our facilities are Tier III or higher, featuring redundant power, cooling, network connectivity, and advanced security measures to ensure optimal performance and reliability.

Absolutely! All our hosting plans are designed to be scalable. You can upgrade your resources or switch to a higher-tier plan at any time through your client dashboard. Our team can also assist with custom solutions if your requirements exceed our standard offerings.